The verdict is final, Free users are first and foremost expecting the launch of a new Freebox in 2023. The improvement of the booster on the €2 package as well as the increased deployment of fiber and 5G are in the top three .
The question was asked to Free subscribers from December 22 to January 19, 2023: “What are you most looking forward to in 2023?”. Today, Univers Freebox reveals the results of its survey. Of the 5044 voters, 32% answered “the new Freebox announced by Xavier Niel”. During the Free communities day which took place at the end of September 2022, the founder of Free revealed his intention to market a new generation of boxes in 2023, probably during the second half of the year. If the details of this Freebox are still unknown, Free has a very clear idea of what the product will be, some questions then remained on the television part. However, the formula of an offer with a player should once again be favoured. The operator also believes that the market is moving in the direction of the disappearance of the decoder in telecom offers, but that it is not yet mature enough for this.
For 18% of respondents, a return of the Freebox mini 4K is to be preferred, as is or in a new version. Last November, the ISP withdrew its first Android box from its commercial offers. The Freebox Pop becomes de facto its new entry offer.
Launched at the end of September 2022, the paid “booster” option of the €2 package remains fixed today, including unlimited calls and 600 MB of data at the price of €2.99 to be added to the historic price of the €2 offer. . Un. enrichment is expected first for 18% of participants.
Behind, fiber and 5G are expected more than the rest by 12% of those questioned. If Free already covers 87% of the population with 4G and 70% of premises with fiber optics, this is not yet the case for many Free users.
Finally, the SVOD services Paramount+, Universal+ or Discovery arouse the expectation of 10% of respondents against 5% for VoWiFi and VoLTE on the Free Series or Veepee package. the operator plans to activate these two technologies on its offers soon.
The new Free Proxy local assistance service is eagerly awaited by 4% of subscribers surveyed. Included in the Free offers, it allows you to be in contact directly via their Subscriber Space on mobile and on the web or by telephone on 3244. The teams are available 7 days a week from 8 am to 9 pm. They undertake to respond within 15 minutes and find a solution within 24 hours maximum. The objective is to have 150 local teams to cover 50% of the subscriber base by the end of the year.